IT Service
Portfolio

Core
Increase transparance of the service portfolio

Capabilities
Establish the necessary roles and processes

Portfolio
Benefit from our best practice blueprints

System
Model your services end-to-end and enable a reporting friendly implementation

Design your end-to-end services

Design your service portfolio and individual services, their architecture and dependencies based on our industry-specific best practice blueprints. Go the road to service-orientation and let services become the driver for your service management.

Core

Increase transparence of your service portfolio and associated processes

The IT service portfolio not only serves as a flagship for the services you provide to the business units in your company or for service-based billing, but also enables proactive further development of the services and their delivery through clear responsibilities.

An IT service portfolio enables you to:

Create transparency about your IT services internally and externally to IT
Clearly define your internal responsibilities and accountabilities for your IT services
Identify and define the interfaces between your sourcing strategy and your service portfolio
Drive your operational management and strategic development of IT services
Implement clear service roadmaps and your service lifecycle management
Identify the dependencies between your IT services
Model your services end-to-end
Build your service-based billing logic
And to ensure a harmonized reporting of your services

Capabilities

Together we define the necessary process flows and roles as they can be lived in your company.

Benefit from our expertise to define the processes to manage the lifecycle of the service portfolio.
We support you in role definition, training and task transfers.
Among other things, the roles of Service Owner and Service Portfolio Manager are defined to ensure the development of your services and the portfolio.
Let's work together on the resource planning required to deliver the service.
You can analyze the impact on your existing services in the service portfolio.
Redundancies between your services will be avoided.
You can review your service portfolio at regular intervals to ensure that your service provider is offering commercially viable services that are in line with your service strategy.

Portfolio

Benefit from our Best Practice Blueprints

Starting with common and proven best practices is a first step - and no matter if you currently maintain your applications in Excel or want to introduce TBM - we can support you in your individual maturity level.

At the beginning we agree on a standardized terminology and the target architecture of the services. In addition, we will work with you to define the target processes, use cases and reporting requirements to be considered.

As soon as the first Service Portfolio draft is ready, a handful of services are modeled with your teams, which serve as examples for further service modeling.

The service portfolio may be the foundation for many other IT initiatives, such as preparing a sourcing strategy, IT process improvements, or service-based reporting.

System

Model your services end-to-end and enable an implementation that supports IT's day-to-day operations and designs meaningful reports

Once the service portfolio has been defined, a system-side mapping is of course also conceivable.

Would you like to compare several ITSM tools with each other and find the one that suits you best?

Do you want to prioritize the connection of different data sources or weigh up other import options?

Do you want to offer a user-friendly service portal for your end users - as well as implement automation in the backend to relieve your employees?

Our project managers and ITSM experts will provide you with advice and support and manage and accompany the system implementation - regardless of the manufacturer.

IT Service Portfolio

IT Service
Portfolio