Modern IT organisations are increasingly caught between operational capacity utilisation, tool proliferation and silo structures. We get your IT service management (ITSM) on track – with a holistic approach combining organisation, ITIL-based processes and a tailor-made tool landscape.
The result: faster troubleshooting, greater automation and sustainably higher service quality.
Many IT departments today struggle with overworked teams, manual effort, unclear responsibilities and processes that are not put into practice. This is often compounded by unused or overly expensive ITSM licences, fragmented tool landscapes, missing interfaces, limited automation and technological legacy issues.
Typical challenges in IT service management:
- Silo structures and lack of transparency
- Lack of standardisation and automation
- Slow response times to incidents and changes
- Low process quality and unclear end-to-end responsibility
- Weak integration of CMDB, monitoring or configuration management
- No central system as a "single source of truth"
Effective ITSM implementation succeeds when all parties involved work hand in hand.
Karer Consulting takes over strategic control and translates business requirements into clear technical and procedural guidelines.
As the customer, you contribute your goals, expertise and decisions, while the implementation partner is responsible for the technical implementation.
This interaction results in a powerful ITSM system that is technically sound, stable and sustainably anchored in the organisation.
I. Initiation & Planning
Coordination of goals, scope and project plan to launch the ITSM project on a clear, common basis.
II. Design & Requirements
Workshops are used to develop the data model, process design and functional and technical requirements as the foundation for the solution.
III. Configuration & Development
The ITSM platform is configured and further developed in line with standards and coordinated with the business.
IV. Testing & Validation
Structured tests and user acceptance checks ensure that the solution functions stably and meets all requirements.
V. Training & Go-Live
Targeted training, communication and professional support during go-live ensure a smooth introduction.
VI. Hypercare
Monitoring, rapid problem solving and feedback loops ensure stability and continuous optimisation after go-live.
Our approach combines the Process Cockpit and the People Cockpit to form an integrated control model.
Processes are developed and implemented in a targeted manner, while at the same time empowering and engaging the organization.
In the People Cockpit, initiatives are specifically targeted at employees. At the same time, satisfaction with regard to information and change is continuously monitored.
The Process Cockpit controls process definition and implementation and continuously monitors their status.
The interaction between the two creates the Value Cockpit – value-oriented monitoring that provides a central view of added value, progress, and sustainable impact.
This makes ITSM measurable, controllable, and significantly more successful.
Modern IT service management is not created through individual measures, but through the interaction of organisation, processes and technology.
Our approach combines all ITSM dimensions into a controllable overall picture – from strategic alignment and harmonised processes to modern tool implementation.
The result: an ITSM ecosystem that responds faster, works more reliably and delivers sustainable added value.
- Incident Management
Structured incident management reduces downtime, improves responsiveness and creates more stable services.
- Change Management
Professional change management minimises service interruptions and reduces risks through clear processes and transparency.
- Request fulfilment
Standardised, repeatable request processes shorten throughput times and reduce the burden on IT through automation.
- Problem Management
Systematic problem management eliminates causes rather than symptoms – for lasting stability and fewer tickets.
Assess, optimize, improve or select your IT Service Management solution
Service Management Solutions
With our deep market knowledge of IT Service Management solutions, we offer to drive efficiency, productivity, and customer satisfaction in your IT organization.
With our services and products around the IT Service Management solutions we empower you select the best service management solution for you or improve the exiting one, to deliver exceptional services, optimize resources, and achieve strategic objectives.
Assess, optimize, define, design and implement your IT Service Management practices
Practices & Processes
With our deep industry knowledge and extensive experience, we offer a comprehensive range of services and products designed to elevate your IT capabilities and achieve sustainable value for your business customers.
Explore how we together can empower your IT organization to embrace your service management by using best & good practices and achieve operational excellence in the ever-evolving digital landscape.
Define the way demands reach IT and manage them through an IT project portfolio
Demand & Project Portfolio Management
With our extensive expertise and proven track record, we offer a comprehensive suite of services and products tailored to meet the evolving needs of businesses in today's digital era.
Together with you we define the relationship between IT and business and we define and implement the processes from IT demand to IT project portfolio management.
Every IT transformation involves changes for those affected
Organizational Change Management
The key to project success is to recognize and actively manage changes for the individual employees, teams and the entire organization.
With targeted and effective change management measures, your organization emerges from change stronger and more productive.
Lennart Rasche
Telephone: +49 751 185 275 0
E-Mail: sales@karer-consulting.com
www.karer-consulting.com